Formal Complaint Letter Template UK

The Formal Complaint Letter Template UK is offered in multiple formats including PDF, Word, and Google Docs, featuring customizable and printable examples to suit your needs.

Open – Template

Online – Template

Sample

Formal Complaint Letter Template UK

Editable – Printable

PDF – 1 PDF – 2

Formal Complaint Letter Template UK

1. Complainant Information



2. Recipient Information


3. Subject of the Complaint

4. Date of Incident

5. Description of the Complaint

6. Resolution Sought

7. Previous Correspondence

8. Additional Information

9. Declaration

10. Signature

PDF

WORD

Examples

Formal Complaint Letter Template UK (1)
From:
[Your Name]
[Your Address]
[Your Email]
[Your Phone]
To:
[Recipient’s Name]
[Recipient’s Position/Title]
[Company/Organization Name]
[Company Address]
Date:
[Date]
Subject:
Formal Complaint Regarding [Specify Issue]
Dear [Recipient’s Name],
Introduction:
I am writing to formally lodge a complaint regarding [describe the issue clearly, including relevant dates, locations, and any parties involved]. My experience has caused [mention the impact or inconvenience suffered as a result, e.g., financial loss, emotional distress, etc.].
Details of the Complaint:
On [specific date], [describe the incident or service issue in detail, including any previous communication regarding the matter]. I have attached [mention any relevant documents, emails, or evidence supporting your complaint].
Desired Outcome:
I am seeking [state your desired resolution clearly, e.g., an apology, refund, corrective action, etc.]. I believe this resolution is reasonable given the circumstances.
Closing:
I trust you will treat this matter with the seriousness it deserves and respond promptly. I would appreciate a reply within [specific time frame, e.g., 14 working days]. Thank you for your attention to this matter.
Sincerely,
[Your Signature (if sending a hard copy)]
[Your Printed Name]
Formal Complaint Letter Template UK (2)
From:
[Your Name]
[Your Address]
[Your Email]
[Your Phone]
To:
[Recipient’s Name]
[Recipient’s Position/Title]
[Company/Organization Name]
[Company Address]
Date:
[Date]
Subject:
Formal Complaint Regarding [Specify Issue]
Dear [Recipient’s Name],
Background:
I am writing to formally address my concerns regarding [describe the specific issue, date, and any previous correspondence]. This situation has caused me [explain how it has affected you or your business].
Issue Description:
On [specific date], [provide a detailed account of the issue, including steps taken to resolve it prior to this letter]. I have attached [any relevant documents, correspondence, etc.].
Resolution Sought:
I would like to request [state clearly what you want to achieve, e.g., a resolution to the issue, refunds, changes in service, etc.].
Conclusion:
I hope this matter can be resolved quickly. I expect a response within [specific time frame, e.g., two weeks]. Thank you for considering my complaint seriously.
Yours sincerely,
[Your Signature (if sending a hard copy)]
[Your Printed Name]

Printable

PDF – 1 PDF – 2

Formal Complaint Letter Template UK