The Facility Management Service Level Agreement Template UK is offered in multiple formats, including PDF, Word, and Google Docs, featuring both editable and printable samples for your convenience.
Facility Management Service Level Agreement Template UK Editable – PrintableSample
Facility Management Service Level Agreement Template UK 1. Client Information 2. Service Provider Information 3. Agreement Duration 4. Service Descriptions 5. Performance Metrics 6. Service Provider Responsibilities 7. Client Responsibilities 8. Payment Terms 9. Confidentiality and Data Protection 10. Termination Clauses 11. Dispute Resolution 12. Signatures and Agreement 13. Declaration and Signatures
PDF
WORD
Examples
[Name of the Client]
[Client’s ID]
[Client’s Address]
[Client’s Phone]
[Client’s Email]
[Name of the Service Provider]
[Provider’s ID]
[Provider’s Address]
[Provider’s Phone]
[Provider’s Email]
This Service Level Agreement (SLA) outlines the terms and conditions under which the Facility Management Services will be provided by [Name of the Service Provider] to [Name of the Client] effective from [Start Date].
The Provider agrees to deliver the following Facility Management services: [List specific services such as cleaning, maintenance, security, and waste management].
The Provider shall maintain the following service levels: [Specify key performance indicators (KPIs) such as response times, service availability, and completion times].
The Client agrees to pay the Provider a total fee of [Amount], to be paid according to the following schedule: [Payment Schedule, e.g., monthly or quarterly installments].
This agreement shall commence on [Start Date] and shall continue for a period of [Duration]. It may be terminated by either party with [Notice Period, e.g., 30 days] written notice under specified conditions.
The Provider agrees to comply with all applicable health, safety, and environmental regulations and maintain high-quality service standards.
The Provider shall keep all Client information confidential and shall not disclose such information to any third party without the Client’s prior written consent.
Both parties agree to resolve any disputes arising from this agreement through amicable negotiation, and if needed, escalate to mediation before pursuing legal action.
[Signature of the Client]
[Name of the Client]
[Signature of the Service Provider]
[Name of the Service Provider]
[Name of the Client]
[Client’s ID]
[Client’s Address]
[Client’s Phone]
[Client’s Email]
[Name of the Service Provider]
[Provider’s ID]
[Provider’s Address]
[Provider’s Phone]
[Provider’s Email]
This SLA defines the level of service expected from the Facility Management services provided by [Name of the Service Provider] to [Name of the Client], commencing on [Start Date].
The services covered by this agreement include: [Detailed list of services such as grounds maintenance, utilities management, and health & safety compliance].
The Provider must meet the following performance metrics: [Define specific metrics and benchmarks for service delivery, e.g., minimum inspection frequencies and reporting timelines].
The fee structure is as follows: [Detail the pricing model, including fixed fees, variable costs, and any additional charges].
This agreement is valid for [Duration], and either party may terminate with [Notice Period] written notice, subject to the conditions stated in this document.
The Provider shall maintain adequate insurance coverage for liabilities arising from the performance of this agreement.
The Provider shall adhere to the applicable data protection laws and guidelines to protect the confidentiality of the Client’s sensitive information.
[Signature of the Client]
[Name of the Client]
[Signature of the Service Provider]
[Name of the Service Provider]
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