The Complaint Outcome Letter Template UK is offered in multiple formats, including PDF, Word, and Google Docs, featuring both editable and printable examples.
Complaint Outcome Letter Template UK Editable – PrintableSample
Complaint Outcome Letter Template UK 1. Sender Information 2. Recipient Information 3. Date of Letter 4. Subject of the Complaint 5. Complaint Reference Number 6. Overview of the Complaint 7. Investigation Process 8. Outcome of the Complaint 9. Actions Taken 10. Right to Appeal 11. Closing Remarks 12. Signatures 13. Additional Comments
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Examples
[Name of the Organization]
[Organization’s Address]
[Organization’s Phone]
[Organization’s Email]
[Name of the Complainant]
[Complainant’s Address]
[Complainant’s Phone]
[Complainant’s Email]
[Date]
Outcome of Complaint Investigation: [Brief Description of the Complaint]
Thank you for your complaint regarding [Brief Description of the Issue]. We value your feedback and take all complaints seriously. This letter serves to inform you of the outcome of our investigation.
Upon receiving your complaint on [Date of Complaint], we initiated a thorough investigation including [Details of the Investigation Process: interviews, document reviews, etc.]. Each aspect has been considered carefully to ensure a fair assessment.
After a detailed review, we found that [Summarize any findings regarding the complaint. Include any evidence or witness statements collected during the investigation].
Based on the investigation, we have [State the outcome: upheld the complaint, partially upheld, or not upheld]. [Provide details regarding the reasons for this outcome and any actions that will be taken as a result].
We acknowledge the issues raised and are committed to improving our services. As part of our resolution, we will [List any steps the organization will take, such as providing compensation, further training for staff, etc.].
We appreciate your feedback and encourage you to reach out if you have any further concerns or questions regarding this matter. You can contact us at [Contact Information].
Thank you for bringing this to our attention. We are dedicated to ensuring that our services meet your expectations and prevent similar issues in the future.
[Signature]
[Name of the Authorizing Person]
[Position]
[Organization]
[Name of the Organization]
[Organization’s Address]
[Organization’s Phone]
[Organization’s Email]
[Name of the Complainant]
[Complainant’s Address]
[Complainant’s Phone]
[Complainant’s Email]
[Date]
Outcome of Your Complaint: [Brief Description of the Complaint]
We appreciate your patience while we investigated your complaint, received on [Date of Complaint]. This letter outlines our findings and actions taken in response to your concerns.
Our team reviewed the situation by [Describe investigation methods: gathering evidence, interviewing staff, etc.]. Based on this information, we aimed to establish a comprehensive understanding of your complaint.
Our findings indicated that [Explain the outcome: whether the complaint was upheld, partially upheld, or not upheld and why]. Furthermore, we have discovered that [Include any additional details that emerged during the investigation].
To rectify the situation, we have [Detail the steps taken in response, such as policy changes, additional training for staff, or compensation]. Your feedback has been invaluable in this process.
If you have any questions regarding the outcome or require further assistance, please feel free to reach out to us via [Contact Information]. We are here to help and welcome any additional comments you may have.
Your complaint has highlighted areas for improvement, and we are committed to addressing these to enhance our service standards. Thank you for drawing our attention to this matter.
[Signature]
[Name of the Authorizing Person]
[Position]
[Organization]
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